Fulfillment Services Terms
Fulfillment services offer third party logistics support to e-commerce businesses looking to manage their warehouse and shipping systems efficiently. Fulfillment service companies typically offer catalog, mailing, inventory, order processing, telemarketing and telecommunications support. If you are starting a new e-business, then you might want to investigate the benefits of a fulfillment service company. Here are a few terms you will encounter when researching different fulfillment service providers:
Supply Chain: The infrastructure between the supplier and the customer. Within the supply chain are the procurer of the raw materials for the manufacturer, the manufacturer itself, the product, the wholesaler, the retailer and the customer. Sophisticated methodology also incorporates recycled materials within the supply chain.
Workflow Tracking: A service offered by fulfillment companies. It involves the data management and analysis of the processes, people, input and output information of the business.
Turnkey Solutions: Turnkey solutions are pre-packaged software programs that incorporate all of the basic processing needs of a particular business. They often include data processing, credit card processing, cataloging, contact center, order processing and financial reporting.
Subscriber: The business or merchant soliciting the services of the fulfillment company.
Direct Response: A form of marketing engineered to create the most instantaneous response from the customer, which is analyzed to determine the exact commercial or advertising campaign that generated that response to what category of consumer.
Service Assurance: The use of procedures by a communications service provider designed to insure that all networks meet a predetermined service standard. These processes define, analyze and resolve communications errors that adversely affect the subscriber’s revenue.