Automobile diagnostic service stations have to rely on the expertise of various mechanics who know how to use diagnostic computer programs, automotive tools, and their own mechanical skills to determine what problems are preventing vehicles from functioning properly.
Some mechanics focus on certain types of SUVs, trucks, vans, and sedans. This allows them to specialize, which means they become accustomed to the types of engine, transmission, oil filter, electrical, and pressure problems that these vehicle models most commonly experience. Some mechanics, however, have spent enough time working with a variety of automobiles that they can diagnose problems with many different types of sports utility vehicles, cars, and large trucks.
Automobile repair shops rely on their vehicle specialists to locate malfunctions in their clients' vehicles, but they also need customer service representatives who can communicate well with the general population. A mechanic needs training to tackle problems with engines, wheels, and filters, but they do not always have the skills to communicate well with different types of people who could need their services.
Customer service reps fill this role at the diagnosis centers. The customer service at the repair shops might not be able to offer an accurate diagnosis, but they are an important part of the process. They often gather basic information about the types of vehicle that the client owns, how many miles the car has on it, and what types of trouble they have experienced recently. This helps the mechanics determine what parts of the automobile they should check for potential problems.