In order for linen retailers and wholesalers to provide customers with the services and products that they want to buy, the companies need to hire employees who can follow directions and make informed decisions. The types of employees that the company hires often depend on whether they focus on retail or wholesale services.
Retail stores need to keep a wide selection of bed sheets, comforters, bath towels, and table cloths in stock. That means they need employees who can put products in specific locations on the sales floor and warehouse. These employees working on the sales floor do not usually need any special training, although they do need enough physical fitness to move large numbers of cotton towels, silk bed sheets, pillow covers, luxury drapes, and other home products that are made of fabric. Those who work in the warehouse, however, often need to know how to use small forklifts. This level of experience allows them to move large numbers of linens quickly.
Wholesale companies do not usually have sales floors like retailers. Instead, they sell most of their bath towels, cloth napkins, table cloths, home curtains, and bed comforters through catalogs. This means they need reliable customer service representatives who can take accurate information from clients. Wholesale clients have the benefit of price discounts when they place bulk orders, so the employee needs to pay close attention to detail to make sure the order is placed properly. This means choosing crib, twin, full, queen, or king sized duvets according to the client's wishes and including specific information for customized wedding placemats.