Laser Printer Supplies Service and Repair
Several different professionals can be found working within the laser printer supplies, service, and repair industry. One major professional within the business is a repair technician. He or she should be certified, boasting many years of experience on the job. Many such technicians are required to take a laser printer repair course as well.
Laser printer technicians can provide on-site repair and maintenance, as well as troubleshooting advice over the phone. From paper jams to ink refills to more serious repair tasks, technicians can help customers get back on track.
Sales personnel are another part of this business, providing detailed information on new and used parts, cheap vs. expensive supplies, best brands for the price, and warranty information. Specific skills include excellent communication skills, knowledge of the business, and ability to work with the customer on providing a solution. No specific education is required; however, certain courses and apprenticeships are a plus.
Front desk receptionists are also key professionals, as they are the first person a customer may deal with. These professionals can give valuable information and direct the customer as to the best place to start.
Related sub categories to this industry may include appliance repair, computer and software sales, and remanufactured laser printer providers. Laser printer supplies, service, and repair dealers may operate online or in a shop setting, selling products like fax machines, toner, color ink, photo paper, and parts—all at varying costs.
The goal of a laser repair and services company is to provide quality products and services at a fair price to the consumer, whether that involves maintenance, repair, or delivery of new and used printer supplies.