When a company purchases hydraulic equipment and supplies from a wholesaler, they expect good customer service and reliable materials. In order to meet these expectations, wholesalers have to employ customer service representatives who can communicate well and solve problems quickly. These companies also need sales associates who can search for new clients who might want to purchase bulk orders of fabricated cylinders, pumps, valves, electric motors, and power units for their hydraulic equipment.
When clients contact a wholesale company, they usually speak to customer service reps first. These representatives should know how to supply basic information about the types of hoses, power units, electric motors, and other designs that the client might want to purchase. These employees should also be able to acquire information from the client. That way, the wholesaler can receive their payment in a timely manner and the client will receive the order on time.
Sales associates often know more about the industry than customer service reps. Some of them might even have backgrounds in construction, building hydraulic systems, and repairs. This experience helps them talk to potential clients about the supply options and cheap prices that they can offer.
Managers oversee departments within the company and make sure that the different segments work toward a common goal. Some managers create training programs that teach new employees about fabricated cylinders, valves, pumps, hoses, and other items used to operate hydraulic systems. Others contact manufacturers and surplus companies to make sure they have access to cheap, reliable products. This helps the company make a profit while keeping prices low.