Within the helicopter charter and rental service industry, several professionals exist to make customers' experience top-notch. Some companies are small, family-owned businesses, while others are regional or national entities that service a wide range of clientele, from VIPs to executives to tourists.
The first person a customer is likely to encounter is the company representative. This person can outline all services, including lease and rental rates by the day or hour. He or she should be personable, with great communication skills at the forefront, as this is often the first image a customer has of the company. The company should project an image of flying safety, knowledge, experience, and stellar service.
Another professional in this business is, of course, the pilot. Pilots should have the necessary hours of training under his or her belt, along with good navigation skills and general aviation industry knowledge. Pilots must undergo several months to years of training to become a skilled, licensed helicopter pilot providing direct transport, private service, and sightseeing tours, to name a few. Comfort should be a top offering, especially with corporate business or VIP air rides. Maintenance crews are another component of the industry. They maintain and repair all aircraft, making sure the fleet is in working order and full of fuel.
In addition to rentals and leases, helicopter charter and rental services may also offer airport shuttle services, aerial photography, and medical transport. Some also offer helicopter sales, and others contract with media and news stations for aerial traffic coverage.
The next time you consider flying, you may want to contact a helicopter charter and rental service for a unique ride.