Stationery wholesalers often have many different clients who want to buy office supplies, gifts, corporate promotional products, and wedding invitations. Since they deal with so many different types of businesses, the wholesale distributors need reliable customer service reps who can communicate with a wide range of people by offering detailed, accurate information.
When someone contacts a wholesale distributor about purchasing letterhead, wedding invitations, corporate event announcements, or paper, they usually speak with a customer service rep who has access to the company's catalog of products. Knowing what types of custom announcements and fine handmade paper products that the wholesale business sells, is only a small part of the customer service rep's job. He or she must also know how to pay attention to details. This allows the professionals to take accurate information about the client's delivery address, phone number, and account numbers.
Wholesale distributors often have sales managers who contact potential clients to talk to them about what kinds of bulk discounts they can offer on orders from paper product manufacturers. The company might not want to spend time talking to lots of people who own home offices, but there is lots of money to be made. By attracting large businesses such as stationery stores that sell embossed letterhead, personalized envelopes, fine point pens, and custom note cards, they can increase overall revenue.
The sales managers also spend time talking to manufacturers to make sure that they get the best deals on office paper, wedding invitations, event announcements, and office supplies. Gaining access to low cost options helps them to attract more clients while regulating their profit.