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Questions to Ask The Telephone Answering Service

If you are interested in engaging a telephone answering service to assist you in expanding your business, you might want to begin by doing a bit of research about the company. By working with an answering service that you have investigated, you can make sure you are getting the best deal around. When you actually speak to a representative on the phone, try asking some of these questions.

  • How does this service work?
    You should take some time to find out how each individual company handles their many clients. You will want to make sure that when one of your consumers contacts the call center, they are still able to communicate with you, and not just a machine.

  • Do you assign a separate number to each client? How are your phone calls answered?
    Some phone answering services will assign different numbers to their clients to allow direct contact, while others have a automated directory system that allows callers to choose from a list of companies. If you are concerned about this, speak with the call center to see if they offer options where your clients can easily connect with an operator, or leave a voice mail for you.

  • What services do you offer, in addition to answering calls and taking messages?
    Some phone answering services can also double a telecommunication center. In addition to contacting clients, and leaving important voice mail messages on their machines, they may also host web meetings. If you are interested in finding a service that offers virtual communication, this is an especially important question to ask!
  • Telephone Answering Service Solutions
    We offer telephone answering services to high volume call centers in Leeds. Our telephone answering service is courteous and helpful to your customers, offering more than mere messages.
    MAP
    Write review for this local business
    Total Quality Communications
    If your company is looking for the most professional telephone answering service in the local Leeds area, hire our firm. Dedicated to providing your business with the highest level of professionalism.
    MAP
    Write review for this local business

    STANDARD LISTINGS:   TELEPHONE-ANSWERING-SERVICE IN/NEAR LEEDS
    American Telemessaging
    1 review: *****
    8313 Crossland Loop, Montgomery, AL 36117
    (334) 260-8222 Write review for this local business

    "Very professional and easy to use. Questions were answered promptly. ..."
    Signius Communications Write review for this local business
    Birmingham, AL 35210
    (205) 942-2205  
    Infophone LLC Write review for this local business
    Birmingham, AL 35210
    (205) 870-1411  
    Pwc of Birmingham Write review for this local business
    Birmingham, AL 35210
    (205) 731-8000  
    Arteyes Write review for this local business
    2000 Cahaba Rd, Birmingham, AL 35223
    (205) 930-4262  
    A Courteous Communications Write review for this local business
    2810 E Robinson St, Birmingham, AL 35205
    (334) 819-1578  
    Jefferson County Medical Answering Service Write review for this local business
    901 18th St S, Birmingham, AL 35205
    (205) 930-4100  
    Orthopedic Group of Birmingham PC Write review for this local business
    1400 19th St S, Birmingham, AL 35205
    (205) 939-0610  
    Shared Office Services Write review for this local business
    2090 Columbiana Rd, Birmingham, AL 35216
    (205) 979-8977  
    Answering Service From Signius Write review for this local business
    100 Oxmoor Rd, Birmingham, AL 35209
    (205) 945-9240  
    Alabama Answering Service Write review for this local business
    1616 6th Ave N, Birmingham, AL 35203
    (205) 251-5100  
    Answer Alabama Write review for this local business
    160 Yeager Pkwy Ste 101, Pelham, AL 35124
    (205) 380-7500  
    Premier Call Solutions LLC Write review for this local business
    1329 Forestdale Blvd, Birmingham, AL 35214
    (205) 796-2120  
    A Quality Answering Service Write review for this local business
    serving Leeds
    (727) 937-8804  
    Otelco Write review for this local business
    505 3rd Ave E, Oneonta, AL 35121
    (205) 625-3591  
    Anniston Receptionist Service Write review for this local business
    1516 Quintard Ave Ste A, Anniston, AL 36201
    (256) 236-2593  
    Otelco Write review for this local business
    serving Leeds
    (205) 429-4141  
    Otelco Write review for this local business
    Walnut Grove, AL 35990
    (205) 589-1111  
    Professional Wiregrass Communications Write review for this local business
    Anniston, AL 36206
    (256) 238-1200  
    First Class Answering Service Write review for this local business
    704 Hoke St, Gadsden, AL 35903
    (256) 494-0494  
    First Class Answering Service Write review for this local business
    704 Hoke St, Gadsden, AL 35903
    (256) 494-0323  
    Otelco Write review for this local business
    Arab, AL 35016
    (256) 586-2682  
    Tele-Systems Inc Write review for this local business
    Albertville, AL 35951
    (256) 878-2510  

    With so many businesses around the world these days, there is a need for telephone answering service workers. This can be a very busy field, depending on where you work and what company chains you're working for. Professionals in this industry generally answer phone calls for major businesses. However, the workplace for dealing with virtual mail, automated system responses, and voice mail is often at a call center. This way, each professional has the right equipment to deal with inbound calls, direct postal services, marketing companies, and extension lines.

    When you work in the telephone answering service, you may have to deal with a number of secretarial style greet methods, voicemail message tones, and company policies. It is important to remember that this line of work is about taking incoming calls for various companies. Companies that cannot deal with all of the customer complaints, inbound mail, and daily questions. As a telephone answering worker, you function kind of like an assistant. For example, when someone calls, they will likely hear a menu. At this point, they can select an option from the menu, and then speak with you or a different office professional that may answer the phone.

    There is not a specific degree program for those working in the phone answering service. This kind of job requires on-site call center training with voicemail and automated or virtual equipment. Workers are commonly paid for their training time, and can then begin working with telephone answering. Just so you know, this line of work can get very busy and hectic.



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