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Questions to Ask a Medical Transcription Service

Medical transcription services offer a variety of options for busy doctors and professionals to have accurate recordings of their appointments. These transcribed notes are used to ensure quality and correct patient care and can be used in future in appointments, lawsuits and more. Here are questions to ask a medical transcribing service.

  • What are the different ways you can transcribe our doctor and patient correspondence?
    There are a variety of transcriptions services that may work best for your organization including online, phone-in, recording and more. Dictation services can be directly done over the phone or with the use of a small recording device that is hooked up online and heard by the transcriber. Quick typing, quality recording software and modern equipment should be used by your service provider. On-site transcription services as well as outsourced work can also be helpful services offered by a transcription company.

  • How do you organize the transcripts?
    A highly organized, secure and functional electronic database should be used to keep transcriptions available for doctor review. The database should feature a simple format that allows doctors to sign off on the transcriptions ensuring that they are accurate and to provide quality care in the future. An online database is the most accessible option for dictation transcriptions and more.

  • How can I be sure that patient and doctor information is kept confidential?
    Medical transcribing services should require all their employees to sign non-disclosure and confidentiality agreements as well as invest in the most secure software and online operations. The transcription service should understand the requirements and standards of the HIPAA, the health insurance portability and accountability act and follow them closely ensuring the security and legal use of all text and notes.
  • Association for Healthcare Documentation Integrity
    At our association, we are committed to promoting the integrity of medical and healthcare document transcription services. Keep your patients happy and earn more recognition by joining our association.
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    Medical examinations are usually a patient's first step in the health care process. Doctors talk with patients about their history and current problems they may be experiencing. Tests and studies may be performed. Then, doctors will discuss a treatment plan with the individual. When the patient is finished with their visit, the doctor traditionally has written notes recording the visit. Today, doctors often use electronic devices with voice recognition software.

    A medical transcription professional receives this information through a recording program, often online. They listen to the doctor's voice and then create a transcript. This information is placed in a patient's records or hospital charts. A transcription professional sometimes works on-site in an office or at a hospital. But, more than likely today, those transcribing are working online as workers who telecommute. Most health care providers today are outsourcing their transcribing needs to major companies who specialize in dictation.

    Great care must be taken during the transcribing process to ensure the service is performed according to the standards of the medical community. The doctor or nurse making the recording must be careful to speak slowly so that the voice program will accurately record the text. The person taking the dictation must be extremely accurate when typing the information. The doctor is then responsible for reviewing the documents for accuracy to guard against putting patients at risk because of misinformation.

    Given the large databases of medical records, technology has drastically changed the way the process of data collection functions. Those involved are no longer simply using typing equipment to interpret hand written notes. Today's medical community records and accesses information in a largely electronic format. Medical transcription continues to be an important part of that process.



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