The Oriental goods business is one that is very specialized. As such, their target audience is narrow due to the nature of their products, which can range from Shoji screens and carved statues to silk dresses and art work. Some further specialize in various areas, such as antiques, fashion, furniture, jewelry, and food items like tea. Others offer a broad spectrum of products that appeal to a wider audience, including items like movies, accessories, bamboo doors and shelves, and paper products.
Customers can choose to either shop in a store setting or hop online and order from the company's website. Many services are virtual these days, with companies offering coupons to download, specials and discounts, order tracking, and online account management. Many offer warranties and guarantees on the quality of the goods they sell. They may also offer reasonable return policies, along with careful shipment and delivery of delicate items. Customers can shop by Asian region, such as Chinese, Japanese, or Korean, or shop by price or popular categories.
Japanese and Chinese markets, usually located within large cities, often sell Oriental goods such as decor at bargain prices. They may sell anything from rugs and Tansu to other furniture items like screens and room dividers. Customers are usually encouraged to call the customer service line to get assistance from sales associates. Or, they can enlist the help of online virtual assistants in chat rooms to get the help they need on their purchases, whether that entails Asian antiques, home decor, jade jewelry, clothing, or household items.
Customer service associates should be knowledgeable about the Oriental goods, along with the store's policies and current sales.