Wholesale companies that sell tools to auto shops, machine shops, home and garden retailers, and construction companies need several types of managers and employees to make sure their clients are taken care of properly.
Some of the managers working for the wholesale company focus on finding industrial manufacturers that produce reliable hammers, screwdrivers, power drills, ratchets, and air compressors. When talking to companies that make these hand and power tools, they need to consider quality and price. This helps them attract more clients by selling well made products at lower prices.
The companies also need managers who find new clients. These professionals communicate with machine shops, commercial retailers, builders, and auto mechanics that might want to take advantage of their bulk discounts. The managers often have authority to make deals that will attract larger clients. This helps the wholesale company make more money and even earn more respect in the industry.
Wholesale distributors need customer service representatives who communicate with clients. These professionals are trained to answer questions about the tool box kits, nails, hand saws, power drills, and other pieces that the company sells. They can also provide assistance when clients have problems with late shipments and inaccurate billing statements. A reliable customer service team helps companies maintain good relationships with their clients.
Wholesalers usually have large warehouses full of tool box kits, wrenches, and machines. They therefore need strong warehouse workers that can prepare shipments and keep the products organized. The workers might also need certifications to operate forklifts and other types of machinery in the warehouse.