Wholesale companies that sell novelties might have a large number of personalized party favors, toys, gag gifts, and joke books, but they still have to focus on providing retail stores with the best services in order to attract their business. This means employing various types of professionals who can address customers' needs and provide relevant solutions.
Customer service professionals who work for novelty wholesale distributors should have good communication skills that help them discuss the various types of merchandise with clients. The companies often have a large assortment of collectibles, unique collectibles, gag gifts, pranks, and games, so the customer service reps need to know how to talk to clients about all of these options while taking an order.
The customer service reps should also have enough patience to listen the clients talk about any problems that they have had with a shipment. If the client received a box of glow worms when he or she actually ordered promotional party favors, then the customer service representative will have to know how to handle the situation appropriately.
Many novelty wholesalers also have sales professionals who contact retail stores to find more clients. These sales professionals tell potential clients about the bulk discounts, services, and merchandise that they could get from the wholesaler. This allows the retail store to save money on the merchandise that it wants while improving the wholesale company's sales.
In order for the organization to operate smoothly, it needs managers who can oversee the employees and make sound business decisions. Many of them also have training to research the types of holiday gifts, memorabilia, keepsakes, office toys, and promotional novelties that customers want.