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Questions to Ask The Telephone Answering Service

If you are interested in engaging a telephone answering service to assist you in expanding your business, you might want to begin by doing a bit of research about the company. By working with an answering service that you have investigated, you can make sure you are getting the best deal around. When you actually speak to a representative on the phone, try asking some of these questions.

  • How does this service work?
    You should take some time to find out how each individual company handles their many clients. You will want to make sure that when one of your consumers contacts the call center, they are still able to communicate with you, and not just a machine.

  • Do you assign a separate number to each client? How are your phone calls answered?
    Some phone answering services will assign different numbers to their clients to allow direct contact, while others have a automated directory system that allows callers to choose from a list of companies. If you are concerned about this, speak with the call center to see if they offer options where your clients can easily connect with an operator, or leave a voice mail for you.

  • What services do you offer, in addition to answering calls and taking messages?
    Some phone answering services can also double a telecommunication center. In addition to contacting clients, and leaving important voice mail messages on their machines, they may also host web meetings. If you are interested in finding a service that offers virtual communication, this is an especially important question to ask!
  • Telephone Answering Service Solutions
    We offer telephone answering services to high volume call centers in Dublin. Our telephone answering service is courteous and helpful to your customers, offering more than mere messages.
    MAP
    Write review for this local business
    Total Quality Communications
    If your company is looking for the most professional telephone answering service in the local Dublin area, hire our firm. Dedicated to providing your business with the highest level of professionalism.
    MAP
    Write review for this local business

    STANDARD LISTINGS:   TELEPHONE-ANSWERING-SERVICE IN/NEAR DUBLIN
    Bowers Office Center
    1 review: *****
    3333 Bowers Ave Ste 130, Santa Clara, CA 95054
    (408) 844-9097 Write review for this local business

    "I needed a presence in Santa Clara and found Bowers Office Center to offer everything I was looking for. A virtual office at a great price! ..."
    Action Answering Service
    1 review: *****
    North Highlands, CA 95660
    (916) 338-7900 Write review for this local business

    "WHEN I REACHED THE SERVICE THE PEOPLE WERE VERY HELPFUL. IT WAS A GOOD FEELING TO HAVE PEOPLE WHO CARE ..."
    Call 24 Communications Write review for this local business
    Pleasanton, CA 94568
    (925) 556-5252  
    Answer America Answering Service Write review for this local business
    Pleasanton, CA 94568
    (925) 396-3939  
    Premier Answering Service Write review for this local business
    Danville, CA 94506
    (925) 831-2707  
    AA Professional Communications Write review for this local business
    Hayward, CA 94540
    (510) 581-9000  
    A Automatic Answer Write review for this local business
    Hayward, CA 94540
    (510) 315-5500  
    A Answer America Answering Service Write review for this local business
    Hayward, CA 94540
    (510) 892-0021  
    Solutions The Answer Write review for this local business
    2067 B St, Hayward, CA 94541
    (510) 537-5111  
    Call 24 Communications Write review for this local business
    Union City, CA 94587
    (888) 922-5524  
    A-B Communications Write review for this local business
    Union City, CA 94587
    (510) 475-6800  
    A 1 Telephone Answering Service Write review for this local business
    3541 Investment Blvd Ste 3, Hayward, CA 94545
    (510) 259-5580  
    Areawide Answering Service Write review for this local business
    Walnut Creek, CA 94596
    (925) 935-5666  
    Reliable Receptionist Write review for this local business
    3000 Citrus Cir Ste 208, Walnut Creek, CA 94598
    (925) 627-4200  
    A-B Communications Write review for this local business
    San Leandro, CA 94579
    (510) 895-3399  
    A-B Communications Write review for this local business
    Walnut Creek, CA 94595
    (925) 927-2400  
    Area Wide Answering Service Write review for this local business
    Walnut Creek, CA 94595
    (925) 935-6418  
    Logwood Elaine Answering Service Write review for this local business
    2701 99th Ave, Oakland, CA 94605
    (510) 636-9817  
    A Automatic Answer Ansavoice Write review for this local business
    1030 Country Club Dr, Moraga, CA 94556
    (925) 377-2700  
    Servmed Answering Service Write review for this local business
    Walnut Creek, CA 94595
    (925) 274-2500  
    A & B Commercial Answering Service Write review for this local business
    1353 Pine St Ste C, Walnut Creek, CA 94596
    (925) 934-4655  
    Call 24 Communications Write review for this local business
    Walnut Creek, CA 94595
    (888) 922-5524  
    Elaine's Answering Service Write review for this local business
    2701 99th Ave, Oakland, CA 94605
    (510) 553-1618  

    With so many businesses around the world these days, there is a need for telephone answering service workers. This can be a very busy field, depending on where you work and what company chains you're working for. Professionals in this industry generally answer phone calls for major businesses. However, the workplace for dealing with virtual mail, automated system responses, and voice mail is often at a call center. This way, each professional has the right equipment to deal with inbound calls, direct postal services, marketing companies, and extension lines.

    When you work in the telephone answering service, you may have to deal with a number of secretarial style greet methods, voicemail message tones, and company policies. It is important to remember that this line of work is about taking incoming calls for various companies. Companies that cannot deal with all of the customer complaints, inbound mail, and daily questions. As a telephone answering worker, you function kind of like an assistant. For example, when someone calls, they will likely hear a menu. At this point, they can select an option from the menu, and then speak with you or a different office professional that may answer the phone.

    There is not a specific degree program for those working in the phone answering service. This kind of job requires on-site call center training with voicemail and automated or virtual equipment. Workers are commonly paid for their training time, and can then begin working with telephone answering. Just so you know, this line of work can get very busy and hectic.



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