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Questions to Ask The Telephone Answering Service

If you are interested in engaging a telephone answering service to assist you in expanding your business, you might want to begin by doing a bit of research about the company. By working with an answering service that you have investigated, you can make sure you are getting the best deal around. When you actually speak to a representative on the phone, try asking some of these questions.

  • How does this service work?
    You should take some time to find out how each individual company handles their many clients. You will want to make sure that when one of your consumers contacts the call center, they are still able to communicate with you, and not just a machine.

  • Do you assign a separate number to each client? How are your phone calls answered?
    Some phone answering services will assign different numbers to their clients to allow direct contact, while others have a automated directory system that allows callers to choose from a list of companies. If you are concerned about this, speak with the call center to see if they offer options where your clients can easily connect with an operator, or leave a voice mail for you.

  • What services do you offer, in addition to answering calls and taking messages?
    Some phone answering services can also double a telecommunication center. In addition to contacting clients, and leaving important voice mail messages on their machines, they may also host web meetings. If you are interested in finding a service that offers virtual communication, this is an especially important question to ask!
  • Telephone Answering Service Solutions
    We offer telephone answering services to high volume call centers in Boston. Our telephone answering service is courteous and helpful to your customers, offering more than mere messages.
    MAP
    Write review for this local business
    Total Quality Communications
    If your company is looking for the most professional telephone answering service in the local Boston area, hire our firm. Dedicated to providing your business with the highest level of professionalism.
    MAP
    Write review for this local business

    STANDARD LISTINGS:   TELEPHONE-ANSWERING-SERVICE IN/NEAR BOSTON
    Ansaphone Service Inc Write review for this local business
    Cambridge, MA 02142
    (617) 498-9727  
    H Q Global Workplaces Write review for this local business
    60 State St Ste 600, Boston, MA 02109
    (617) 723-5900  
    Regus Business Centre Write review for this local business
    225 Franklin St Ste 2600, Boston, MA 02110
    (617) 423-3999  
    Appletree Answering Service Write review for this local business
    180 Canal St, Boston, MA 02114
    (617) 248-9607  
    Regus Business Center Write review for this local business
    75 Arlington St, Boston, MA 02116
    (857) 241-3600  
    Hub Professional Answering Service Write review for this local business
    80 Boylston St, Boston, MA 02116
    (617) 451-8555  
    Commonwealth Answering Service Write review for this local business
    31 Park Sq Bldg, Boston, MA 02116
    (617) 348-2625  
    New England Tel-A-Communications Write review for this local business
    Cambridge, MA 02142
    (617) 498-9990  
    Regus Write review for this local business
    101 Federal St, Boston, MA 02110
    (617) 342-7000  
    Intelligent Office Write review for this local business
    265 Franklin St, Boston, MA 02110
    (617) 963-5280  
    D L Saunders Real Estate Corporation Amo Write review for this local business
    20 Park Plz, Boston, MA 02116
    (617) 338-6499  
    Appletree Answering Service Write review for this local business
    180 Canal St, Boston, MA 02114
    (617) 248-9608  
    Hub Professional Answering Service Write review for this local business
    80 Boylston St, Boston, MA 02116
    (617) 451-8525  
    Hub Professional Answering Service Write review for this local business
    80 Boylston St, Boston, MA 02116
    (617) 451-8532  
    Ansaphone Service Inc Write review for this local business
    Cambridge, MA 02142
    (617) 498-9804  
    Hub Professional Answering Service Write review for this local business
    80 Boylston St, Boston, MA 02116
    (617) 451-8556  
    Ansaphone Service Inc Write review for this local business
    Cambridge, MA 02142
    (617) 498-9976  
    Regus Independence Wharf Write review for this local business
    470 Atlantic Ave, Boston, MA 02210
    (617) 273-8000  
    Hub Professional Answering Service Write review for this local business
    80 Boyle St, Charlestown, MA 02129
    (617) 451-8510  
    Boston Belle Answering Service Write review for this local business
    162 W Canton St, Boston, MA 02118
    (617) 266-5605  
    Quick Phone Write review for this local business
    432 Columbia St Ste 18A, Cambridge, MA 02141
    (617) 252-0654  
    Hub Professional Answering Service Write review for this local business
    80 Boyle St, Charlestown, MA 02129
    (617) 451-8535  
    Masco Telephone Answering Service Write review for this local business
    serving Boston
    (800) 690-7243  

    With so many businesses around the world these days, there is a need for telephone answering service workers. This can be a very busy field, depending on where you work and what company chains you're working for. Professionals in this industry generally answer phone calls for major businesses. However, the workplace for dealing with virtual mail, automated system responses, and voice mail is often at a call center. This way, each professional has the right equipment to deal with inbound calls, direct postal services, marketing companies, and extension lines.

    When you work in the telephone answering service, you may have to deal with a number of secretarial style greet methods, voicemail message tones, and company policies. It is important to remember that this line of work is about taking incoming calls for various companies. Companies that cannot deal with all of the customer complaints, inbound mail, and daily questions. As a telephone answering worker, you function kind of like an assistant. For example, when someone calls, they will likely hear a menu. At this point, they can select an option from the menu, and then speak with you or a different office professional that may answer the phone.

    There is not a specific degree program for those working in the phone answering service. This kind of job requires on-site call center training with voicemail and automated or virtual equipment. Workers are commonly paid for their training time, and can then begin working with telephone answering. Just so you know, this line of work can get very busy and hectic.



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