Several people are employed at airports to ensure smooth operations, from security personnel to ticket and information booth attendants. Flight attendants cater to passengers while in the air, whether for domestic or international flights. On the ground, there are people who are in charge of luggage, check-ins, passport checks, ticket bookings, and runway operations.
All of these professionals are dedicated to ensuring the safety and smooth operations of travel. Shuttle bus drivers bring passengers back and forth between the parking lots and garages, and the terminal. Online services exist as well. Each major airport should have an up-to-the-minute website where passengers can easily find times for arrivals and departures, codes, holiday guidelines, local hotel proximity, and travel restrictions.
These websites should also make readily available the airline's policies for carry-ons and luggage weights, passport regulations, TSA presence, and holiday fares. Many websites advise passengers on how they can move through security lines faster, how to handle children in the whole process, where to get food, how to check-in quickly, and other pertinent information. Also, what is allowed on planes is another concern for many passengers. They should be able to obtain this from airport representatives, along with information on international flights and terminal locations.
People working in the airline industry should be personable, with excellent customer service skills, technical proficiency of the job at hand, and a gentle, calming manner when working with customers. Company representatives and receptionists at airports are quite simply the face of the airport or airline, and need to put forth a stellar company image.
Pilots are a major component of the travel industry, and must put in the many hours of flight time and schooling necessary to obtain a pilot's license. Airports should be efficient, with as many on-time flights as possible to ensure customer satisfaction.