Within this industry, there are several sub specialties of providers of home and office business supplies. Some specialize in industrial or commercial duplicating machines, offering replacement parts like drums and fusers. Others target home office customers, offering smaller scale items like toner, ribbon, refills, cartridges, and laser jet supplies. Each type of store offers varying services for customers. Most companies do boast websites to help make the consumers' experience more efficient.
The first person a customer is likely to encounter is the customer representative, who should be an excellent communicator and sales person. This professional offers basic information on the company and the products it sells, such as cartridges and color inkjet printers. He or she is often the voice or face of the company, providing a valuable first impression.
Sales associates can help guide the customer in the right direction in terms of the best brands for the price. Also, depending on needs and budget, different copying and office supplies will be needed by different customers. As such, providers need to cater to each type to ensure quality interactions.
Many services are offered by companies in this industry, such as free shipping on certain dollar amounts, delivery, online assistance, warranties, and online coupons. These days, just about anything is available for purchase online, from drums and toner to inkjet supplies and color ink. Quality customer service, coupled with tried-and-true products, should be the hallmark of copiers and copier supplies companies. Fair return policies, along with attention to detail and extra services like free shipping, are also pluses.